Terms and Conditions - Surrey Man with Van
Welcome to Surrey Man with Van. These Terms and Conditions govern your use of our services. By engaging our services, you agree to comply with and be bound by these terms.
Service Overview
Surrey Man with Van provides professional moving and transportation services within Surrey and the surrounding areas. Our team is dedicated to ensuring your items are handled with care and delivered safely to your desired location.
Booking and Reservations
- Advance Booking: We recommend booking our services at least 48 hours in advance to ensure availability.
- Confirmation: A booking confirmation will be sent via email or SMS upon successful reservation.
- Changes and Cancellations: Any changes or cancellations must be made at least 24 hours prior to the scheduled service to avoid additional charges.
Payment Terms
Payment for services rendered is due upon completion of the job unless otherwise agreed upon in writing. We accept various payment methods, including cash, credit/debit cards, and electronic transfers.
Pricing and Estimates
- Transparent Pricing: Our pricing is competitive and reflects the quality of service provided.
- Estimates: An estimate will be provided based on the volume of items, distance, and any special requirements.
- Additional Charges: Any additional services or unforeseen circumstances may incur extra charges, which will be communicated beforehand.
Liability and Insurance
We prioritize the safety and security of your belongings. Surrey Man with Van is fully insured to cover any potential damages during transit.
Damage and Loss
- Inspection: Items will be inspected before and after the move to identify any existing damages.
- Claims: Any claims for damages or loss must be reported within 48 hours of service completion.
- Coverage: Our insurance policy covers accidental damage up to a specified limit, detailed in our insurance agreement.
Customer Responsibilities
To ensure a smooth service, customers are expected to:
- Ensure all items are properly packed and ready for transport.
- Provide clear access to the pickup and drop-off locations.
- Inform us of any fragile or valuable items that require special handling.
Access and Permits
Customers are responsible for obtaining any necessary permits or permissions required for the move, especially in restricted areas or during specific hours.
Service Limitations
While we strive to meet all customer needs, certain limitations apply:
- We do not transport hazardous materials or items prohibited by law.
- Parking fees or additional expenses incurred due to restricted access will be the customer's responsibility.
- Any delays caused by unforeseen circumstances, such as extreme weather or traffic, will be communicated promptly.
Scheduling and Delays
We commit to punctuality but recognize that delays may occur. In such cases, we will inform you as soon as possible and provide an updated timeline.
Privacy and Data Protection
Your privacy is important to us. We collect and use personal information solely for the purpose of providing our services. All data is stored securely and is not shared with third parties without your consent, except as required by law.
Data Usage
- Personal Information: Used to process bookings and communicate with customers.
- Communication: For updates, promotions, and service improvements, with the option to opt-out.
Dispute Resolution
In the event of any disputes arising from our services, we encourage open communication to resolve issues amicably. If a resolution cannot be reached, the matter may be referred to a mutually agreed-upon mediator.
Governing Law
These terms and conditions are governed by the laws of the United Kingdom. Any legal proceedings will be conducted within the jurisdiction of Surrey.
Amendments to Terms
Surrey Man with Van reserves the right to amend these terms and conditions at any time. Customers will be notified of significant changes via email or through our official communication channels.
Acceptance of Changes
Continued use of our services after changes have been made constitutes acceptance of the updated terms and conditions.
Force Majeure
We are not liable for any failure to perform our obligations due to causes beyond our reasonable control, including natural disasters, wars, pandemics, or other unforeseen events.
Notification
In the event of a force majeure situation, we will notify customers as soon as possible and provide options for rescheduling or refunds.
Termination of Services
We reserve the right to terminate our services to any customer who breaches these terms and conditions or engages in conduct that is disruptive or harmful to our business operations.
Consequences of Termination
- Finalizing any outstanding payments for services rendered up to the termination point.
- Ensuring the safe return of any items in our possession.
Intellectual Property
All content related to our services, including branding, logos, and marketing materials, are the property of Surrey Man with Van and are protected by intellectual property laws.
Usage Rights
Customers are granted a limited, non-exclusive license to use our content for personal, non-commercial purposes. Any unauthorized use is strictly prohibited.
Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These terms and conditions constitute the entire agreement between Surrey Man with Van and the customer, superseding all prior agreements or understandings.
Feedback and Suggestions
We value your feedback and suggestions. Any input provided will be used to improve our services and customer experience.
Submission
Feedback can be submitted through our official communication channels and will be reviewed by our customer service team.
Miscellaneous
These terms and conditions are binding upon and inure to the benefit of both parties and their respective successors and assigns.
By choosing Surrey Man with Van, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
